Stair Lift FAQ

Stair Lift FAQ

What is a Stair Lift?

A stair lift is a mobility device that takes the user up a flight of stairs, eliminating the need to walk up the stairs.

What is the weight capacity of the Stair Lift?

We offer a 350lb industry leading weight capacity on the SL350AC, SL350DC and SL350OD models. We also carry the only Heavy Duty Stair Lift in the industry with a weight capacity of 500lbs.

What maintenance is required for a stair lift?

Another plus in purchasing a Cable Driven Stair Lift is that it requires very little maintenance. Every 2 to 4 months, you will want to wipe out the inside of the track channels. Apply a thin coat of light body general purpose grease (lithium) to the vertical surfaces of the track channel where the chassis wheels roll.

Does the stair lift mount to the wall or stairs?

For a secure and safe mount, our stair lifts mount to the stairs themselves and not the wall.

Why is it important to purchase a Stair Lift that swivels at both the top and the bottom of the stairs?

Most stair lift units only swivel at the top of the staircase and not the bottom. This causes a safety issue for the user when accessing the stair lift at the bottom. Stepping straight onto a step can lead to an accidental fall. You should always enter and exit your stair lift from a flat landing at both the top and bottom of your stairs. Our stair lifts swivel at both the top and the bottom of the staircase to provide maximum safety.

What is the width of the track?

The track is 8" wide.

How far does the track stand out from the wall?

SL350 Series: The track stands out 10 ¼" from the wall.
SL500 Series: The track stands out 19 ¾" from the wall.

How far does the entire unit, with the seat and footplate (not folded) stand out?

SL350 Series: The entire unit stands out 24 ¼" from the wall to the farthest point (unfolded footplate).
SL500 Series: The entire unit stands out 29 ¾" from the wall to the farthest point (side of arm rest).

How far does the entire unit, with the seat and footplate (folded) stand out?

SL350 Series: The entire unit stands out 14" from the wall to the farthest point (folded footplate).
SL500 Series: The entire unit stands out 29 ¾" from the wall to the farthest point (side of arm rest).

How wide does my staircase need to be?

SL350 Series: The minimum width allowed on the staircase is 30"; however, this does depend on the stature of the individual utilizing the stair lift. If your staircase is less than 30� in width, please contact a LiftWorks expert to see if a special configuration can allow for the use of a stair lift.
SL500 Series: The minimum width allowed on the staircase is 36".

What is the height of the unit?

SL350 Series: At the bottom the unit is 40" tall and at the top the unit is 36" tall.
SL500 Series: At the bottom the unit is 44 ¾" tall and at the top the unit is 40" tall.

What is the speed of a Stair Lift?

20 feet per minute.

What is the warranty?

3-year parts / 5-year drive train warranty is provided by the manufacturer through LiftWorks.com at no additional cost to you.

Can the unit control rocker switch be mounted on either arm rest?

Yes, it can.

If I buy my stair lift to be mounted on one side of the stair lift, can it be changed in the field to the other side?

Yes, Harmar stair lifts are the only stair lift in the industry that can be changed from left to right side mount in the field with no additional parts required.

Why should I buy a custom cut stair lift?

Every stair lift will need to be cut to fit a stair case. This can be done by either the professionals at the manufacturing plant or by an installer. Most providers and installers charge a fee for this, whether the cutting is done by the manufacturer or your installer. LiftWorks understands that every stair lift will need to be custom cut and therefore, we do not charge our customers a fee for this service. Your stair lift is custom cut by the professionals who manufacture your stair lift.

What are Call Send Stations?

Liftworks includes a Call Send Station for both the top and bottom of your staircase. These are mounted to the wall and allow you to ?call or send? the stair lift by pressing a button. This way you can bring the stair lift to you or send it to a user regardless of which level you are on.